FAQs

I have lost/found a pet, what should I do?

Please list the animal in the lost/found section on our website. If you have found a pet please take it to your local vet to be scanned for a microchip. If you have lost a pet please send in a poster with a photo of the animal and your contact details. You should also contact all rescue centres, animal shelters, pounds and other veterinary clinics. There are also many free websites that you can list your pet on as lost.

Do you offer payment plans?

Unfortunately not, but we can try and get funding from charities to help with treatment for your pet.

Do you accept direct claims from insurance companies?

We can only accept a direct claim if the insurance company is willing to pre-authorise it (can take 3-7 days). We do work with Vetsure, which is our affiliated insurance company and accept direct claims from Vetsure clients.

I am in receipt of benefits, do I get any additional help?

We can get you help with neutering for cats and dogs from the Dogs Trust and Cats Protection. We can sometimes get you help with treatment from the RSPCA, but our prices are kept as low as possible to make them affordable for everyone. For more information please contact your local branch who can give you more specific advice in relation to your pet’s problem.

My dog only has one testicle – can it still be neutered?

Yes it can, but it is a longer procedure and is slightly more expensive. Please call for details.

Can my bitch be spayed in season?

No, we have to wait until 12 weeks after her season before she can be spayed, to prevent complications that could occur during surgery.

How old does my pet have to be before I can get it neutered?

Male and female dogs have to be at least 6 months old. Male and female cats can be neutered from 4 months old and small furries from 6 months old.

How old do puppies/kittens need to be for their first injections?

Puppies can have their first injections from 8 weeks old, kittens from 9 weeks old.